FAQ:
Q: Will the Cryohelmet help me recover or heal faster from a concussion so that I can return to the classroom or return to action faster by using it?
A: Unfortunately, we do not know (yet). While there has been extensive research related to head cooling and it's potential benefits for concussion treatment, this method of treatment has not been clearly proven to be effective.
What we can say very clearly is that the Cryohelmet has been very effective for many people at managing or eliminating migraine and headache pain, in soothing bumps and bruises to the head, and at promoting sleep which is critical to overall health and wellness. Every day we get more reports from our users (read our Testimonials) about their positive experiences and almost 30% of our users have resulted in referrals from physicians. While we continue to pursue research into the many benefits of icing your head with the Cryohelmet, we will continue to share the many positive experiences of our users and we encourage you to speak with your physician about how it could help you.
Q: What are your cold packs made from and are they hard or soft/flexible when frozen?
A: Our cold packs consist of plastic strips of varying numbers of “cubes” filled with liquid that freezes solid. These cubes are spaced along the plastic strips so that the strips remain flexible even when frozen. The net effect is a cold pack that conforms to the curve of your head or neck and supplies many points of soothing cold. We chose to use this type of cold pack as opposed to a gel-style cold pack that is more pliable because these types of materials simply can’t stay cold for the same amount of time. The Catalyst cold packs stay at a consistent cold temperature for 90 minutes or more* in the Cryohelmet and roughly 60 minutes* in the Cryoscarf. As the cubes begin to melt, the hardness of the frozen cubes fades very quickly and results in a comfortable and long-lasting way to #iceyourhead.
* Cooling duration is based on use in typical indoor conditions by an individual with a normal body temperature. Duration may vary for uses outside of these conditions.
Q: What size do I order? I measured my head and I fall within one size, but I'm just not sure.
A: There are two things to consider when choosing a size: The circumference of your head and your overall stature. Generally speaking, the adult regular size will fit most average adults. The extra-small size was intended for pediatric use. The youth size was designed with children ages 12 and under in mind. The XL size was designed for those who are larger in overall stature and/or have larger head or neck sizes. All original Cryohelmet models have a velcro strap to help with minor size adjustments and the version 2 Cryohelmet has a drawstring adjustment similar to a sweatshirt or jacket hood. We also offer a neck extender to help with further improving the fit.
Our sizing chart is as follows. To determine the proper size, measure around the “hat line” of your head (just above the eyebrows and ears) with a tape measure or piece of string and refer to the chart below:
Model Size Hat Size Head Circumference (inches)
CRYO2-XS X-Small Under 6 5/8 Less than 21”
CRYO2-Y Small (Youth) 6 5/8 - 7 21" - 22 1/4”
CRYO2-REG Adult Med/Large 7 - 7 1/2 22 1/4” - 23 3/4”
CRYO2-XLG Adult Extra Large 7 1/2 - 7 7/8 23 3/4” - 25"
If you are still unsure of the correct size to order, use our contact form and we will work with you to make the right choice.
Q: What is included with my Cryohelmet purchase?
A: Each Cryohelmet comes with a neoprene hood, all necessary cold packs for the ordered size, an insulated cooling bag, and 1 large travel cold pack to keep your Cryohelmet frozen longer. Additional cold packs or cooler bags can be ordered as desired.
Q: How many cold packs does my Cryohelmet require?
A: All Cryohelmets come with the required number of cold packs. If more are desired to have spares on hand, use the following guide:
Size X-Small uses three 3 cell, two 7 cell, and one 11 cell cold packs.
Size Small uses three 3 cell, two 7 cell, and one 11 cell cold packs.
Size Medium/Large (adult regular) uses five 3 cell, two 7 cell, and one 11 cell cold packs.
Size Extra Large uses six 3 cell, two 10 cell, and one 11 cell cold packs.
We also offer complete sets of cold packs based on the size of your Cryohelmet at a slight discount (vs. buying individual pieces) in our store.
Q: I tried the Cryohelmet and I just feel like it is TOO cold, especially when I first put it on. Any advice?
A: Everyone has a different reaction to cold therapy on their head and while many find it refreshing, it is a bit intense at first for some people. If you have this experience, try leaving your Cryohelmet out of the freezer for about 15 minutes before putting it on. If this doesn't help you can place a thin skullcap or towel on your head under your Cryohelmet. You could also try removing a couple of the cooling strips from the helmet to reduce the amount of cooling, however this is not recommended because it could reduce the product's effectiveness. If you find that the product is just not for you, please see our Returns information at the bottom of this page.
Warranty and Returns:
Warranty: All Cryohelmet and Cryoscarf products carry a 1-year warranty against defects. Please use our contact form or call our customer service team at 1-800-777-3810 for all warranty claims.
Returns - Within the continental United States: All purchases made at Cryohelmet.com can be returned for a full refund* for any reason within 30-days. A return shipping label will be provided upon request and refunds* will be issued to your original payment method once the returned products are inspected at our warehouse. Please allow 5-7 business days after receipt at our warehouse for refunds to be processed.
Returns - Outside the continental United States: All purchases made at Cryohelmet.com can be returned for a full refund* for any reason within 30-days. Customers are responsible for return shipping to our warehouse and refunds* will be issued to your original payment method once the returned products are inspected at our warehouse^^. Please submit a request for return to us in advance. Sending returns without notice will create significant delays in refund processing. Please allow 5-7 business days after receipt at our warehouse for refunds to be processed.
Exchanges - For all product exchanges, regardless of customer location, customers are responsible for return shipping to our warehouse. Exchanges should be requested in advance. Once the product to be exchanged is received and inspected at our warehouse^^, the new product will be shipped to you at no additional charge.
*Original shipping charges will not be refunded on any returned orders. Only the full purchase price and any taxes charged will be refunded.
^^ All return shipments should be sent to: Ampac Enterprises, Inc., 17 Leominster Rd Shirley, MA 01464. Important note: If USPS is used for return shipping, you must ship to Ampac Enterprises, 1 Main St, PO Box 1356, Shirley, MA 01464.